Review of great expectations dating service
She said she hasn't visited the company's site since July.
Christine said it's unreasonable for Musack to expect a refund because the majority of the company's expenses are incurred when a new member signs up, such as performing a criminal background check and producing high-quality photos and videos.
In Minnesota, at least 10 customers have sued Great Expectations in small claims court, but court records do not show the outcome of those cases.
The franchise has also drawn 11 complaints to the Better Business Bureau, which gives the company an A rating.
Darcy Musack just wanted to meet a man with whom she could connect.
"Eleven complaints out of 1,800 members - you think that's bad? Musack said she had high expectations when she joined Great Expectations.
I was denied an appointment within the three days hearing the photographer was "booked." Coincidence? Since then, I have found profiles on line w/o photos and w/o videos. I was told there were 100s (hundreds) of profiles in the age range I specified to select from.
SCHAUMBURG -- You are offered the standard 3 business days to cancel your contract (you MUST include Saturday as this center is open Saturdays) yet, I was told I was not allowed to look at the database until AFTER your video and pics are done. I was told the large upfront fee (00 - 00) was all inclusive only to learn, there is a 0 maintenance fee to the database host every 6 months, and a 0 fee to upgrade your photos to look like the quality you are shown in your sales pitch.
Despite her experience with Great Expectations, Musack hasn't given up on online dating.
In August, she signed up with a free, no-frills service that claims to have 30 million registered members.